If you’re living in Dubai or the UAE, you’ve likely heard about the Esaad Card – a valuable privilege program that helps residents save money on everyday expenses. Originally designed for government employees, this smart card has expanded to include Golden Visa holders, senior citizens, and people of determination, offering exclusive discounts across shopping, dining, travel, healthcare, and more.
In this blog, we’ll guide you through everything you need to know about the Esaad Card. From what it is and who is eligible to how to register and how to make the most of its benefits.
What is the Esaad Card?
The Esaad Card is a privilege and loyalty program launched by Dubai Police in March 2017(Source: Dubai Police Official Website). This card provides discounts and offers in the UAE and 90+ countries worldwide.
Card Formats Available:
- Physical card – Traditional plastic card you can carry in your wallet
- Digital card – Accessible through the Esaad mobile app
How It Works: Cardholders simply present their card (physical or show the app) at participating partner outlets to receive instant discounts on purchases, services, and experiences.
Geographic Coverage:
- All seven UAE emirates
- 90+ countries internationally
- 5,000+ partner outlets globally
Who Can Apply for the Esaad Card?
The card is available to specific categories of UAE residents. Here’s who qualifies:
1. Primary Eligible Categories
Dubai Government Employees
All current employees working for Dubai government entities automatically qualify. The card was originally created to recognize their service and dedication to the emirate’s development.
People of Determination
People with disabilities are referred to as People of Determination in the UAE. They are eligible for this card.
Retirees
Retired people who have served in the military, public, or private sectors are eligible for the Esaad Card.
2. Family Members and Dependents
Spouse Eligibility
Spouses of eligible cardholders can also apply for an Esaad card. It allows them to access benefits that help them to support family well-being and shared responsibilities.
Children and Dependents
Children and registered dependents of eligible people can access essential benefits that support education, healthcare, and daily needs.
3.Eligible Residents
Golden Visa Holders
Holders of the Golden Visa, including investors, entrepreneurs, highly skilled professionals, frontline heroes, students, humanitarians, and researchers, are eligible for the Esaad Card in Dubai.
Senior Citizens
Elderly UAE residents aged 60 and above qualify for the card as part of the government’s initiative to improve quality of life for seniors. Age verification is done through Emirates ID.
5-Year Visa Holders
Residency visas in Dubai can be acquired in various ways, including property investments.
How to Register for the Esaad Card
The registration process typically takes 5-7 business days from application to card activation. Here’s your step-by-step guide:
Step 1: Verify Your Eligibility
Confirm you fall into one of the categories listed above. If you’re a government employee, your HR department may handle registration automatically.
Step 2: Gather Required Documents
Prepare these documents before starting your application:
- Emirates ID (copy of both sides)
- Passport-size photograph (recent, white background)
- Employee ID
- Employment Certificate or Letter of Verification
- Contact details (email and mobile number)
Step 3: Submit Your Application
Option A – Online Application:
- Visit the official Esaad portal:https://esaad.dubaipolice.gov.ae/home
- Navigate to the registration section
- Fill out the application form with accurate details
- Upload required documents (PDF or JPEG format, max 2MB per file)
- Submit and note your reference number
Option B – Through Employer: Government and semi-government employees can request registration through their HR department, who will process applications in batches.
Step 4: Await Confirmation
You’ll receive an SMS and email notification once your application is reviewed. Processing typically takes 5-7 business days. You can track your application status using your reference number.
Step 5: Receive and Activate Your Card
Once approved, you’ll receive:
- Physical card mailed to your registered address (if requested)
- Digital card access via the Esaad mobile app
Step 6: Activate Your Card
Via Mobile App:
- Download “Esaad Card” app from App Store or Google Play
- Tap “Register” and enter your employee ID and Emirates ID number
- Create your login credentials (username and password)
- Verify via OTP sent to your registered mobile
- Access all benefits immediately through your smartphone
Via Website:
- Visit https://esaad.dubaipolice.gov.ae
- Click “Register” or “Login”
- Enter your credentials
- Browse available discounts directly from the portal
Pro Tip: The mobile app provides location-based notifications when you’re near partner outlets, making it easier to discover and use discounts on the go.
Esaad Card Benefits and Offers
The card provides access to thousands of discounts across multiple categories. Here are some of the most popular offers:
| Category | Offers & Discounts |
| Food & Coffee | Up to 20% off at popular dining and café brands including Caribou Coffee, Papparoti, BurgerFuel, and Nando’s. Up to 15% off at Chili’s, Gourmet Burger Kitchen, and Romano’s Macaroni Grill |
| Retail & Jewelry | Up to 50% off on diamonds and pearls at Jawhara.45% off selected items at Bvlgari Jewelry. 25% off at Petit Bateau.20% off at Timberland, Chic Shoes, Gymboree, and United Designer.Up to 15% off at Sacoor Kids, Agnona.10% off at Damas Jewelry |
| Airlines | Save up to 25% on Flydubai.20–25% on Thai Airways. 20% on Flynas (regional travel).15–20% on Etihad Airways.10% off Emirates Airlines flights |
| Electronics | 5% off electronic accessories and extended warranties.2% off smartphones, TVs, appliances, IT products, gaming, smartwatches, and photography equipment. |
| Hotels & Resorts | Up to 40% at Miramar Hotel Bangkok, Royal Caribbean Cruises, and Four Seasons Hotel Amman.35% at Avani Deira Hotel. 25% off Millennium Hotels worldwide, IBIS One Central Dubai, and LEVA Hotel Mazaya Centre. |
Important Notes:
- Discounts listed are maximum percentages; actual discounts may vary by product, season, or promotion
- Some partners require advance booking or minimum purchase amounts
- International offers may have geographical restrictions
- Always check the Esaad app or website for current, up-to-date offers before making purchases
How to Use Your Esaad Card
Where the Card Is Accepted
UAE Locations:
- Shopping malls and retail stores
- Restaurants, cafés, and food courts
- Healthcare providers, clinics, and pharmacies
- Hotels, resorts, and travel agencies
- Entertainment venues and leisure facilities
- Educational institutions and service providers
- Fuel stations (selected partners)
- Car rental agencies
International:
- Partner hotels and resorts in 90+ countries
- International airlines
- Select retail chains with global presence
- Tourism and attraction partners
How to Find Participating Partners
Method 1 – Mobile App:
- Open Esaad Card app
- Tap “Offers” or “Nearby”
- Use location services to find partners near you
- Filter by category (dining, shopping, travel, etc.)
- View discount details and terms
Method 2 – Official Website:
- Visit https://esaad.dubaipolice.gov.ae/partner-facilities
- Navigate to “Partners” or “Offers” section
- Search by category, location, or brand name
- Download partner list or view online
Tips to Maximize Discounts
- Check the app or website for new and limited-time deals
- Use filters to find higher discount offers
- Ask at the outlet if Esaad discounts are available
- Plan large expenses around available Esaad offers
Esaad Card Contact Number and Information
To speak with someone directly in the United Arab Emirates, dial 8000 444 0396. Through this number, you can reach this toll-free number from 8 AM to 6 PM, Monday through Friday. If you are calling from outside the United Arab Emirates, you can reach their office at +971 4383 3333.
Special Benefits for People of Determination and Seniors
Healthcare & Wellness
Esaad cardholders who are seniors (60+) or people of determination receive enhanced benefits in healthcare:
Medical Services:
- 10-20% discounts at partner hospitals and specialized clinics
- Reduced consultation fees at participating medical centers
- Discounted diagnostic tests and health screenings
- Pharmacy discounts at partner locations
Rehabilitation Services:
- Physiotherapy and occupational therapy discounts
- Speech therapy and behavioral therapy rates
- Home healthcare service discounts
Mobility & Accessibility Solutions
Mobility Equipment: Partner medical equipment suppliers offer discounts on:
- Wheelchairs (manual and electric)
- Mobility scooters
- Walking aids and canes
- Hospital beds and home care equipment
Frequently Asked Questions
Is the Esaad Card free?
Yes, the Esaad Card is completely free for all eligible categories, including government employees, retirees, people of determination, Golden Visa holders, and seniors. There are no application fees, annual fees, or renewal charges.
How long does the card last?
The card’s validity is linked to your eligibility status:
Government employees: Valid during employment period
Golden Visa holders: Linked to visa validity (typically 5 or 10 years)
Retirees: Lifetime validity
People of Determination: Linked to POD card validity
Seniors: Lifetime validity once you turn 60
Important: You must renew eligibility documents (Emirates ID, visa, etc.) when they expire to maintain card access.
Can I use the card outside the UAE?
Yes, the Esaad Card can be used outside the UAE in 90+ countries with participating international partners; however, limitations apply.
What if I lose my physical card?
If your Esaad card is lost, inform your HR department or card issuing authority immediately.
Then log in to the Esaad app or website and request a replacement. You can continue using the digital card via the mobile app.
Conclusion
The Esaad Card is more than a discount card. It enables employees and their families to enjoy a better, more affordable lifestyle in the UAE. It offers valuable savings across shopping, dining, healthcare, travel, education, and entertainment. To get the best value, cardholders should stay updated through the Esaad app or website. With the app, you can explore nearby deals and use international discounts when traveling. For registration and support for people with limited mobility, MobilityExpress provides expert assistance with eligibility checks and guidance.
